Engineering Services Transformation

Introduction

The FM Providers’ central Engineering Services Division has gone through a number of phases & brandings, including the core central business. Recently the engineering business went through a devolved state –allocating both resources & cost back into the operating Accounts & Contracts. This strategy has now been reversed & the need to evidence a single; national technical centre of excellence capability – in line with an extended corporate strategy to offer central Projects & self-delivered soft services -required a restructure.

Assignment

Our original engagement was to support the migration of key technical resources; cost; risk & performance into the central facility & generate processes & templates for transitioning (mobilising) work. Working with the key stakeholders –the scope increased to include managing the full business process re-engineering review – at a Programme Management Office level. To fully realise the changes required & business benefits, a restructure of the workforce, including costs and ratios ‘on market’ for operating teams was developed & delivered.

Key Achievements

• Revised Target Operating Model developed & agreed
• Consultation; pooling & mapping of roles & creation of revised Role Profiles & selection activity completed to reflect the new ‘TOM’
• In-sourcing project to vire Supply Chain spend & convert into direct self-delivery activity
• LEAN review of systems processes to refine operating efficiency concluded
• Mobilisation documentation & processes developed for migrating work & new business
• Benchmarked Rate Card produced, reflecting the revised operating structure for future Work Wining activity
• Help Desk & Service Desk activities combined & centralised (in Sheffield)
• ICT programme of activities delivered to support the new model, including CAFM systems; e-forms & e-readers
• MI & Reporting suite developed, including Customer Dashboard & Balanced scorecard suite